Last updated: October 21, 2025
At Legenity, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases.
If you're not satisfied with your first purchase of any Legenity product, simply contact us at help@trylegenity.com within 90 days of delivery, and we’ll refund you in full—no return required in most cases.
Applies only to first-time purchases of a specific product.
Limited to one refund per product type per customer.
Shipping, handling, and any optional shipping protection fees are non-refundable.
If you choose to exchange your product, the money-back guarantee no longer applies.
Subscription (autoship) orders are not eligible for the 90-day money-back guarantee.
Order Cancellation Window: You may cancel your order within 6 hours of placement. After this period, orders are processed for shipping and cannot be cancelled.
Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.
If you receive a damaged, defective, or incorrect product, please contact us immediately at help@trylegenity.com You do not need to return the damaged item — we’ll send a replacement at no cost.
To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.
Shipping costs are non-refundable.
If a return is approved for a multi-unit order, Le may cover return shipping for unopened items (on first-time purchases only).
For all other returns (including subscription orders), return shipping is the customer’s responsibility.
To initiate a return:
Email us at help@trylegenity.com with your order number and reason for return.
We’ll provide return instructions and (if applicable) a return shipping label.
Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.
Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.
Legenity reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
By placing an order with Legenity, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
For all inquiries, please contact us at:
Email: help@trylegenity.com